Frequently Asked Questions

• Website:

1. Log in to your account as a Caregiver or Buddy.
2. Go to "Manage Profile".
3. Click "Upload File" and select your desired picture.
4. The picture will appear in the circle by your name.
5. Scroll down and click "Save".

• App:

1. Open the CarePartnersProject app.
2. Tap "Settings".
3. Select "My Profile".
4. Tap "Remove Image" if you have an existing picture.
5. Choose "Camera" to take a new picture or "Library" to select an existing one. You can also tap "Cancel" to exit.
6. Select your desired photo.
7. Scroll down and tap "Update Profile".
8. You should receive a notification that the update is successful.

• Website:
  1. Log in to your account.
  2. Click on "Manage Profile" on the left side.
  3. In the left-hand side dropdown menu, look for "Change Password".
  4. Enter your current password, new password, and confirm the new password.
  5. Click "Save".

• App:
  1. Open the CarePartnersProject app.
  2. Tap "Settings".
  3. Go to "Reset Password".
  4. Enter your current password, new password, and confirm the new password.
  5. Tap "Reset Password".

•  Website:

1. Go to CarePartnersProject.com.
2. Click on the "Sign In" screen.
3. Type in your email address.
4. Click "Forgot Password".
5. An email will be sent to your email address for a password reset.

• App:

1. On the Welcome Back screen, enter your email address.
2. Click "Forgot Password".
3. An email should be received in your email for a password reset.

Can I use both the app and website login at the same time?
Yes, the Care Partners Project system synchronizes quickly between the app and website, allowing you to use both with the same login credentials.

Do Buddies have to pay a monthly subscription fee?
No, only the Caregiver (the main user) pays the monthly subscription fee. Buddies are connected to the Caregiver's account and can access features without an additional fee. However, if a Buddy wants to add their own Care Patient, they will need to create their own account and pay the fee. The Buddy and Care Patient will then appear in the Caregiver's account.